Tread & Tassel is an independent specialist retailer, not the official store for any brand we carry. The team behind the store began as a small buying collective focused on home floor coverings and decorative accents. Founders came from independent retail and hands-on product inspection, so we emphasize verification before publishing and accountability after the sale. We were founded in 2021 and are located at 4822 Maple Avenue, Suite 300, Denver, CO 80202, United States.

Our core expertise covers floor coverings such as rugs, mats, and runners, along with decorative textiles and ambient lighting. We curate a multi-brand catalog that includes WellnessMats, Hinkley, Kichler, and Brightown, among others. Each product is chosen for usefulness, clarity of documentation, and brand reliability.

Each candidate is reviewed for measurement accuracy, care requirements, and packaging safety. A product specialist compares the title, description, images, and specifications with the manufacturer's official data before it goes live. Mismatches are corrected or the item is not listed. Any item lacking clear brand identification is not listed. The catalog is updated based on customer feedback and changing brand lines.

We operate with a lean online storefront, no physical showroom, and a small team. We buy directly from authorized distributors and manufacturers, use planned batch buying, and consolidate freight to reduce costs. These savings are passed on in our everyday pricing. We never compromise on authenticity or warranty coverage.

Each item has its own margin, season, and demand curve. New arrivals and high-demand pieces may stay near suggested retail, while older colors, discontinued designs, and higher-volume items may be discounted more. Promotional codes, like SAVE15 for 15% off eligible items, apply only to eligible products and follow the checkout rules shown at purchase. Promotions are budgeted from normal margins and never affect authenticity or warranty.

We guarantee that every item shipped is a genuine product of the brand shown in the listing. All products come from the brand's authorized distribution channels or from licensed wholesale suppliers. We verify original brand identifiers, model numbers, and certification markings before listing. We do not buy from auction sites or unverified marketplaces. If a product is confirmed not authentic, we provide a full refund of the purchase price and original outbound shipping, and we pay return shipping, even beyond the standard return window, provided the customer provides required evidence and hasn't altered or used the item beyond normal inspection.

Incoming lots are inspected on a sample basis for structural damage, missing parts, and label accuracy. Items that fail inspection are returned to the supplier or removed from sellable inventory. We also review customer-returned items to spot recurring quality issues. When you receive your order, compare the brand name, model number, and any sewn or printed labels against the listing. Keep original packaging until you confirm the item is correct. If anything looks inconsistent, take clear photos and contact us before using the item.

We offer free standard shipping on orders over $45.00. For orders below that amount, standard shipping is $8.00. You'll receive tracking information once your order ships. For questions about delivery, contact our shipping support team at shipping@treadandtassel.shop.

Once your order ships, you'll receive a tracking number by email. If you have questions about delivery or need to report a missing, delayed, or misdelivered package, the shipping support team can help. They check the carrier's latest scan, open cases for delays, and coordinate with carriers for delivery exceptions. Email shipping@treadandtassel.shop with your order or tracking number.

Returns are accepted within 30 days of delivery. To initiate a return, contact after-sales support at aftersales@treadandtassel.shop with your order number and details. For eligible returns, we'll issue a prepaid return label and explain the steps. Refund timing depends on your original payment method. Please note that the item should be in its original condition.

Once a return is received and inspected, we process your refund to the original payment method. The time it takes for the refund to appear depends on your bank or card issuer. For questions about refund status, contact after-sales support at aftersales@treadandtassel.shop.

Warranty follows the product information and support guidance provided by the manufacturer. Each listing includes details about the brand's warranty coverage. If you have specific warranty questions, contact our after-sales or quality assurance team for guidance.

We accept all major payment methods processed securely at checkout. Specific options are shown when you place your order. If you have any issues with payment, our after-sales team can help.

Yes, we occasionally offer promotional codes. Currently, you can use code SAVE15 at checkout for 15% off eligible items. The discount is applied to items that qualify, and terms are shown at checkout. Promotions are funded from normal product margins and do not affect product quality or warranty.

The quickest way is email. For general questions, email support@treadandtassel.shop. For specific needs, use the dedicated department addresses:
Pre-sales (product details, sizing): presales@treadandtassel.shop
After-sales (orders, returns, refunds): aftersales@treadandtassel.shop
Quality assurance (concerns about quality or authenticity): quality@treadandtassel.shop
Shipping support (tracking, delivery issues): shipping@treadandtassel.shop
Our shared service window is Monday to Friday, 9:00 AM to 6:00 PM Mountain Time. Messages received outside these hours are answered the next business day in order. Most emails get a first response within 2 business hours.

Contact our quality assurance team at quality@treadandtassel.shop. Please include your order number or the email used at checkout, clear photos of the item showing the brand label, model number, and condition, a short description of the concern, and the product name and model number from the listing. The team typically responds within 4 business hours during the service window and completes most investigations within 5 business days.

We promise clear support before and after the order. Our specialists are trained to read construction specs, understand material behavior, and spot specification mismatches, so you can shop with confidence. We encourage you to ask questions before purchasing, and we're here to help after delivery as well.

We offer a multi-brand specialist experience with accurate product documentation, transparent policies, and a human support team. Our lean operation keeps prices competitive without sacrificing quality or authenticity. We stand behind every item we sell.