Shipping Policy

Shipping Policy

Shipping Policy

Last updated: August 26, 2026

Thank you for shopping with Tread & Tassel. We are an independent retailer offering a specialist selection of products from trusted brands including WellnessMats, Hinkley, Kichler, and Brightown. This policy explains how we process, deliver, and support your orders from our storefront at treadandtassel.shop.

Shipping Charges and Thresholds

We offer free standard shipping on all orders over $45.00. For orders below this amount, a flat standard shipping fee of $8.00 applies. Shipping charges are calculated at checkout based on your order total.

Order Processing and Confirmation

When you place an order, you will receive an order confirmation email from Tread & Tassel. This email confirms that we have received your order and are processing it. Please review your order details carefully, including the shipping address, as we rely on the information you provide to ensure accurate delivery.

Address Accuracy

Please make sure your shipping address is complete and correct at the time of checkout. We are unable to redirect packages once they have been handed to the carrier. If you notice an error in your shipping address after placing an order, contact our shipping support team as soon as possible at shipping@treadandtassel.shop, and we will do our best to assist you before the package leaves our facility.

Tracking Your Order

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this number to monitor your package's progress with the carrier. If you have questions about tracking, need delivery updates, or require assistance interpreting carrier scan events, our shipping support team is available to help.

Split Shipments

Because we are a multi-brand specialist retailer, orders containing products from different brands may be shipped separately. This means you may receive multiple packages at different times. You will receive a separate shipping confirmation for each package, each with its own tracking number.

Carrier Events and Delays

From time to time, carriers may experience delays due to weather, high volume, or other circumstances outside our control. If a package appears delayed, our shipping support team will check the carrier's latest scan and provide you with an expected delivery date. For delayed packages, we will open a carrier case and provide you with a timeline for resolution. In most cases, the team will respond within 2 business hours during our service window, Monday through Friday, 9:00 AM to 6:00 PM Mountain Time.

Failed Delivery

If a carrier is unable to deliver your package — for example, because no one was available to receive it — they may leave a notice with instructions for pickup or rescheduling. If you believe a delivery attempt was unsuccessful and you need assistance, contact our shipping support team with your order or tracking number, and we will work with the carrier to resolve the issue.

Missing or Damaged Packages

If your package does not arrive or arrives damaged, please contact us promptly. Our shipping support team will collect the necessary evidence, coordinate with the carrier, and escalate the matter to our after-sales team for a resolution, which may include a refund or replacement. Escalations for refunds or replacements are typically handled within 1 business day.

Customer Information Needed for Shipping Support

To help us assist you efficiently, please have the following information ready when contacting shipping support:

• Your order number or tracking number
• A description of the delivery issue
• Any delivery instructions or safe place notes if relevant

Contacting Shipping Support

For all shipping-related questions, including tracking updates, address changes after shipment, delivery exceptions, and carrier claims, please email our dedicated shipping support team:

Email: shipping@treadandtassel.shop

Our shipping support team operates Monday through Friday, 9:00 AM to 6:00 PM Mountain Time (America/Denver). Messages received outside these hours are queued and answered on the next business day in the order they were received. You can expect a first response within 2 business hours during the service window, or by the next business morning if your message arrives outside those hours.

General Customer Support

For general questions about orders, products, or store policies, our customer support team is available by email:

Email: support@treadandtassel.shop

The support team verifies your information and sends an automatic acknowledgment upon receipt. Routine questions are answered directly, while more complex requests are forwarded to the appropriate department. You will receive a reference number for follow-up. First response is provided within 2 business hours during the shared service window (Monday through Friday, 9:00 AM to 6:00 PM Mountain Time), or by the next business morning if received outside those hours.

Returns and Refunds

We accept returns within 30 days of delivery. If you need to return an item, please review our Returns Policy for instructions, or contact customer support for assistance.

Important Note

Tread & Tassel is an independent retailer and is not the official brand store for any of the manufacturers we carry. We are an authorized specialist retailer offering products from WellnessMats, Hinkley, Kichler, and Brightown. Warranty coverage follows the product information and support guidance provided by each manufacturer.

We accept credit cards and PayPal for payment. If you have any questions about this shipping policy or need assistance with an order, please don't hesitate to reach out to our support team. We're here to help before and after your order.