Privacy Policy

Privacy Policy

Privacy Policy

Last updated: August 26, 2026

This Privacy Policy explains how Tread & Tassel ("we," "our," or "us") collects, uses, and protects your personal information when you visit or make a purchase from treadandtassel.shop (the "Site"). This policy applies to information collected through the Site and related services.

Who We Are

Tread & Tassel is an independent, multi-brand specialist retailer operated by Sagebrush Home Retail Group LLC, an independent limited liability company. Sagebrush Home Retail Group LLC is the merchant of record for the storefront, which means it is responsible for all commercial transactions, customer service commitments, order processing, and support workflows. While we present products from multiple brands for comparison, Tread & Tassel is not an official brand store for any of the brands we carry.

Information We Collect

Information You Provide to Us

When you interact with our Site, we collect information you choose to share with us. This includes:

• Order information: When you place an order, we collect your name, billing address, shipping address, email address, and phone number.
• Payment information: We accept credit cards and PayPal. Payment details are processed through secure payment providers, and we do not store full card numbers on our servers.
• Account and correspondence details: If you contact our support team at support@treadandtassel.shop, we collect your email address and the contents of your message, including any order numbers or product details you share.
• Promotional codes: When you apply a coupon code such as SAVE15 at checkout, we record the code used to apply the applicable discount.

Information Collected Automatically

When you visit our Site, we automatically collect certain technical information to keep the Site functioning properly and to understand how shoppers interact with our storefront. This includes:

• Device and browser data: IP address, browser type and version, operating system, and device identifiers.
• Usage data: Pages viewed, time spent on the Site, referring URLs, and clickstream data.
• Cookies and similar technologies: We use cookies to remember your preferences, keep items in your cart, and measure the performance of our marketing efforts.

Transaction and Support Records

We maintain records of purchases you make, including the items ordered, order totals, shipping method, and delivery status. When you reach out to our support team, we keep records of those communications to ensure we can follow up and resolve any issues. For orders subject to our 30-day return window, we retain return and refund records as needed to process adjustments.

How We Use Your Information

We use the information we collect for the following purposes:

• Order processing and fulfillment: To process your purchases, arrange shipping, send order confirmations, and deliver products to your chosen address. Standard shipping costs $8.00, and free shipping is applied to orders over $45.00.
• Customer support: To answer your questions, resolve issues, and provide the support services described on our Site. Our support team aims to respond within 2 business hours during our shared service window (Monday through Friday, 9:00 AM to 6:00 PM Mountain Time).
• Returns and refunds: To process returns within the 30-day window following delivery and manage any refunds or exchanges in accordance with our posted policies.
• Warranty assistance: To help you understand and pursue warranty coverage that follows the product information and support guidance supplied by the applicable manufacturer.
• Site improvement: To analyze how our Site is used, identify technical issues, and improve the shopping experience.
• Communication: To send transactional messages about your order, respond to your inquiries, and, with your consent, send promotional communications.
• Security and fraud prevention: To protect our customers and our storefront against fraudulent activity and unauthorized transactions.

Sharing Your Information

We do not sell your personal information. We share information only with trusted service providers who help us operate our business, including:

• Payment processors: To process credit card and PayPal transactions securely.
• Fulfillment and shipping partners: To deliver your orders to the shipping address you provide.
• Brand suppliers: Where necessary to coordinate product availability, warranty support, and catalog accuracy for the brands we carry, including WellnessMats, Hinkley, Kichler, and Brightown.
• Technology and analytics providers: To host our Site, manage customer relationships, and understand Site performance.

These service providers are bound by contractual obligations to protect your information and may only use it to perform services on our behalf.

Cookies and Similar Technologies

Our Site uses cookies and similar technologies to remember your preferences, maintain your shopping cart, and understand how visitors move through our storefront. You can control cookies through your browser settings; however, disabling certain cookies may affect the functionality of the Site, such as the ability to keep items in your cart while you shop.

Data Security

We take reasonable and appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure transmission protocols, access controls for our staff, and regular reviews of our data handling practices. While no method of transmission over the internet is completely secure, we work to maintain appropriate safeguards for the information you entrust to us.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are retained for the period required by applicable tax and commercial law. Support correspondence is kept for as long as needed to resolve your inquiry and to improve our customer service processes.

Your Choices and Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request a copy of the personal information we hold about you.
• Correction: Ask us to correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to legal retention requirements.
• Opt-out of marketing: Choose to stop receiving promotional communications from us at any time.

To exercise any of these rights, please contact our legal and privacy team. We will verify your identity before fulfilling your request, and we will respond within the timeframe required by applicable law.

Children's Privacy

Our Site is not directed to children under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact our legal and privacy team so we can take appropriate action.

Third-Party Links

Our Site may contain links to external websites, including manufacturer pages or payment providers. We are not responsible for the privacy practices of those third-party sites, and we encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this policy and post a notice on the Site. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need to send a legal notice, please contact our legal and privacy team:

• Email: legal@treadandtassel.shop
• Support email: support@treadandtassel.shop
• Postal address: Tread & Tassel, 4822 Maple Avenue, Suite 300, Denver, CO 80202, United States

Our legal and privacy team operates during the same shared service window as our general support team: Monday through Friday, 9:00 AM to 6:00 PM Mountain Time (America/Denver). Messages received outside these hours are queued and answered on the next business day in the order they were received. The team responds to privacy requests within one business day during the service window and escalates matters requiring legal counsel within 2 business days.

When contacting us about a privacy matter, please include a clear description of your request, your contact email address, and any relevant reference numbers from previous support cases. We will verify your identity before fulfilling data requests to protect your information.