Refund Policy

Refund Policy

Last Updated: August 26, 2026

At Tread & Tassel, we want you to shop with confidence. We are an independent retailer offering a curated selection of products from WellnessMats, Hinkley, Kichler, and Brightown. Our service promise is to provide clear support before and after your order. This refund policy explains your options if you need to return an item.

Return Window and Eligibility

We accept returns within 30 days of delivery. To be eligible for a return, items must be in their original condition, unused, and in the original packaging with all tags and accessories attached. Products that have been used, altered, or damaged beyond normal inspection may not be eligible for a full refund.

Please note that custom-made, final sale, or clearance items may not be eligible for return unless they arrive damaged or defective. If you are unsure about an item's eligibility, contact us before initiating a return.

How to Start a Return

To begin a return, please contact our after-sales team at aftersales@treadandtassel.shop. You will need to provide:

• Your order number and the email address used at checkout
• A description of the change or issue
• For returns, state whether the item has been used or opened
• For quality or authenticity concerns, include clear photos showing the brand label, model number, and overall condition

Once your request is received, our team will respond within 2 business hours during our service window (Monday through Friday, 9:00 AM to 6:00 PM Mountain Time). For eligible returns, we will issue a prepaid return label and explain the next steps.

Refund Details

Once your returned item is received and inspected, we will process your refund to the original payment method (credit card or PayPal). The refund will include the full purchase price of the item. Please note the following regarding shipping fees:

• If you are returning an item for a refund, the original outbound shipping cost of $8.00 will be deducted from your refund, unless the return is due to an error on our part (e.g., wrong item shipped) or the item arrived damaged or defective.
• If you received free shipping (orders over $45.00), the shipping cost we incurred will be deducted from your refund for non-defective returns.
• Return shipping is free for exchanges or returns due to our error.

Refunds are typically processed within 5-7 business days after we receive and inspect the returned item. The credit will appear on your original payment method within that timeframe, depending on your bank or card issuer.

Exchanges

If you would like to exchange an item for a different size, color, or model, please contact our after-sales team. We will do our best to accommodate your request subject to product availability. Exchanges are shipped to you free of charge. If the replacement item is more expensive than the original, we will charge the difference to your original payment method.

Damaged, Incorrect, or Defective Items

If your order arrives damaged, incorrect, or defective, please contact us within 30 days of delivery at aftersales@treadandtassel.shop with your order number, a description of the issue, and clear photos showing the problem. We will arrange for a prepaid return label and send a replacement or issue a full refund, including original shipping costs, at your preference.

Quality and Authenticity Assurance

We take product quality and authenticity seriously. Before any product is listed, our product specialists compare titles, descriptions, images, and specifications with the manufacturer's official data. We source all products exclusively from authorized distribution channels or licensed wholesale suppliers—never from auction sites or unverified marketplaces.

If you have a concern about the quality or authenticity of an item you received, please contact our quality assurance team at quality@treadandtassel.shop. You will need to provide:

• Your order number and the email address used at checkout
• Clear photos of the item showing the brand label, model number, and overall condition
• A short description of the concern, including whether the item has been used or altered
• The product name and model number from the listing

Our quality team will acknowledge your claim within 2 business hours during the service window and log it for review. A quality assurance specialist will examine the photos and compare markings with official product data. If needed, the specialist will contact the brand supplier to verify batch codes or serial numbers. Most findings are completed within 5 business days.

If a product is confirmed not authentic, we will provide a full refund of the purchase price and original outbound shipping, and we will pay return shipping. This remedy applies whether the issue is found during the posted return window or later, as long as you provide the required evidence and have not altered or used the item beyond normal inspection. This authenticity guarantee applies across our entire catalog and with every promotion.

If your quality claim is substantiated, we offer a clear remedy: refund, replacement, or repair depending on the item and your preference. If the claim is not substantiated, we will explain the evidence and remind you of your options under the posted return policy.

Inspection Guidance

When you receive your order, we recommend you compare the product's brand name, model number, and any sewn or printed labels against the listing. Keep the original packaging until you confirm the item is correct. If anything looks inconsistent, take clear photos and contact us before using the item.

Refund Processing and Payment Methods

Refunds are issued to the original payment method used at checkout. We accept credit cards and PayPal. If you used the SAVE15 coupon at checkout, the discount will be reflected in your refund amount proportionally to the items returned.

Warranty Information

Warranty coverage follows the product information and support guidance provided by each manufacturer. If you believe your item is covered under a manufacturer warranty, contact us and we will help you navigate the process with the appropriate brand supplier.

Contact Us

For any questions or concerns about your order, refund, or return, our support team is ready to help. Here are the best ways to reach us:

General Support

Email: support@treadandtassel.shop
Service hours: Monday through Friday, 9:00 AM to 6:00 PM Mountain Time
First response: Within 2 business hours during service hours

After-Sales (Returns, Refunds, Order Changes)

Email: aftersales@treadandtassel.shop
Service hours: Monday through Friday, 9:00 AM to 6:00 PM Mountain Time
First response: Within 2 business hours during service hours

Quality Assurance (Damaged, Defective, or Authenticity Concerns)

Email: quality@treadandtassel.shop
Service hours: Monday through Friday, 9:00 AM to 6:00 PM Mountain Time
First response: Within 4 business hours during service hours

Messages received outside business hours are queued and answered on the next business day in the order they were received. All emails receive an automatic acknowledgment confirming receipt.

For disputes that require policy review or management approval, requests are escalated to the department lead and addressed within 1 business day.

We are committed to making things right. If you have any difficulty with the returns process, please reach out—we are here to help.

Tread & Tassel is operated by Sagebrush Home Retail Group LLC, an independent limited liability company. Our mailing address is 4822 Maple Avenue, Suite 300, Denver, CO 80202, United States.